:: PERSONAL DATA PROTECTION ::
By the organic law 15/1999 the 13 of december of personal data prottection
of the spanish state ,we inform you that the dates that you facilitate us will
be incorporated to an authomatised file with personal data create for and under
the responsability of Rioja Natural S.C. with the finalitu to keep the
user informed about the products,services,new offers and other interesting information
.The falicitated data will be incorporated in the appropiate file with the finality
to take care of them properly.
Rioja Natural S.C. has adopted the safety levels of personal data proteccion
legaly required and have installed all the ways and technic measures to avoid
the lost , bad use ,non-authorised acces and the steal of the personal data
facilitated to Rioja Natural S.C.. Howewer the user must know that the
safety measures in Internet are not completly perfects.
The user is now informed about the possibility to exercise the rigths of acces
, rectifications , oposition and cancelation of the personal data facilitated
, using these rights under his own name or by his legal representant with the
actual document in two ways ; With a written application and signed to Rioja
Natural S.C. Av Juan Carlos I, Nº 90 bloque C 2ºA Lardero ( La
Rioja ) or to the e-mail adress atcliente@riojanatural.com
Rioja Natural obliguied himself to keep in secret the personal data
and to addopt the necessary measures to avoid alterations ,lost ,threats or
non-authorised acces . In agremeent with the establish by the safety measures
code of the personal data files ,approved by the real decree 994/1999 11 July
of the spanish state , for more information ,consult our privacy policy.
When the user register hinmself in www.riojanatural.com , he accepts receive
information of this company or others who belong to the same gruop. Besides
is obliguied that the facilitate information when a user register would be in
very moment true ,exact,actual and complete, answering of everymoment of this
information
: : GENERAL CONDITIONS : :
Rioja Natural S.C. is a civil society located in Av Juan Carlos I , Nº
90 Bloque C, 2 ºA de Lardero (La Rioja).
Our Principal objective is the on-line sale of ecological and natural products
:All the products that are sale in www.riojanatural.com have been elaborated
following estricts controls of quality by the manufacturers and obey all the
sanitory regulations and the food matter of the European Union . They obey also
all the requirements of the organs who control the ecological agriculture because
all the products have an unique registration number .
The present document take the generals conditions of contration and service
of the orders by the systems includes in www.rioja natural.com. The general
conditions define your rights and obligations as a customer of them.
The contratation of the products and services of www.riojanatural.com
, suppose in all cases , the acceptation of the general conditions valids in
every moment. Everytime you sign up with www.riojanatural.com the purchase
of your products or the register as an user in the system.
: : BUY/SALE PRODUCTS : :
All the products that are availables in www.riojanatural.com/tienda
appear on the screen and go accompany with the description about their caracterisitics
and the prices of some and also similar to the other interesting informations.
In the case where it´s not available units of some products will be
expresely indicated
- Prices
The applicable prices of the products are those shown at the time that the
customers make the order. At the side of the products or the list of the same
, the prices appear with taxes includes.The tranportation expenses will be made
by the system and the clients will know in every moment the exact tax of them
, final cost can change depending of the final destination.
The offers or products and determinated articles are shown in the offer section
of www.riojanatural.com or will be indicated in the issue of the service of
the product and if its doesn´t show the opposite will be valid as its
showned on the screen.
: : WAYS OF PAYMENT : :
The purchases of the products and services of www.riojanatural.com
could be paid with the debit or credit card by bank transfer in the account
that is indicated in the system or by payment against refund.. Everything will
be under the security server of la caixa .
In case of payment by credit card , the next adress will be solicate , once
inside of the security server system of electronic payment of la Caixa :
- Card Number
- Expiration date
With the electronic system of payment www.riojanatural.com will be
added in writting to the mainline of payment of electronic commerce of La Caixa.
All these information will go inscribied under a security server SSL (Security
Socket Layers)Of the system of insurance payment that La Caixa guarantees that
no the owners of this virtual commerce
And neither third persons will hace access to your bank private information
and neither to your credit card.
Once the information is introduced . The bank company will validate the credit
card and they ll go ahead to confirm the payment.In this moment we ll confirm
the order and we ll go ahead to send it
In case of payment by bank transfer , will be necessary , besides the transfer
, and acreditative fax of this transaction. For the payment transfer from a
different country of Spain, the system besides will facilitate the swift code
that will must indicate your bank comapny and the number of your account
For Payments against refund, it will be apllied un extra charge of the total
cost of the order of a 5 %
At any moment before accepting the order you will be informed of the extarordinary
charges and taxes.
: : PROTOCOLE OF THE ORDER : :
Once the order is realised by the system , you ´ll receive an e-mail
to he adress that we have been given with the complete information about the
order , the number of the customers, way of payment,the requested products,
form of payment , the way of mailing and the complete prices of the products,
mail and taxes.
This electronic cheking will serve in future negotiations to inform them of
the date or the order.
: : RETURNS : :
Refund this place in seven days from the resection of the order, Rioja Natural
S.C. will refund the total cost of the purchases or better could change
it for other product with the same price , always that the product would return
to us with the original packaging and conviniently presented.
Refunds of expired products will be not accepted if the packaging is broken
or consume an original part of the good .If the products arrive in bad state,
Rioja Natural S.C. will assume the mail taxes impossed on the refund
. If the products are found in their original packages and have not been consumed.
To arrange the refund, send us an e-mail to pedidos@riojanatural.com
or call us to 034941449760 or 636833232 showing us hte number of the order and
customer information, date of purchase, date of reception, product references
and the incidence of the return.
: : SHIPMENT AND DELIVERY OF THE ORDER : :
The customers must run with the shipment´s expenses, informing him in
every moment before accept the order.
The products purchased will be deliver to the person / Company and in the
indicated adress between the period indicated for every shipment. In case that
part of the goods are not availables in the moment that the customers make the
order , Rioja Natural S.C. will refund the total amount of the non served
the products and the corresponding amount to the shipment of these products
, in case of seleccionate executing and anticipate payment option.
The products will be served in zones and countries where the system allow
the users register in ,anyway , inside the virtual shop , you will found the
complete list of the countries where we can serve the products under this system
: If you wish to buy any product from a different country of the availables
in the list , contact us to info@riojanatural.com
and our coordination department will contact you to inform you about the steps
to follow.
: : THE ACCEPTATION AND PAYMENT OF THE ORDER : :
The customers accepts the way of shipment and the cost of the expenses.
For national shipments the delivery date is between 24 and 48 hours from the
date that Rioja Natural process the order .For international shipments
the delivery date is between the delivery date is bertween 24 and 96 hours :
In the customer sheet of the virtual shop you can see in every moment the actual
situation of your order. When it change from payed to sended will the delivery
date start to count.If for any reason the order is going to arrive in a time
superior of 3 days the customers will be informed.
When you register in , your order can be followed by the system with a tracking
number that we facilitate you in the logistic company web-site.
We will not serve orders to mail-post adresses.
Rioja Natural S.C. triying always to give the best service will have
available different logistic companies using the ones that proporcionate best
service depending of the delivery zone . All the shipment of non-durable products
in cold and safe transportto arrive to the destination in perfect state.
Rioja Natural S.C. reserve the right to stop the order´s shipments
to wrong adresses. In all case , our attention customer department will contact
you for any problem or doubt.
: : RESPONSABILITY LIMITATION : :
www.riojanatural.com can take links to pages and sites of thirds company
, howewer Rioja Natural S.C. has not any control in the contents of the
external sources. In consequence Rioja Natural S.C., decline any responsability
for the damages ocassionated for the use or trust of these contents , publicity
goods or offered services.
Rioja Natural S.C. decline any responsability for damages from the imposibility
if lend the services offered in the page due to supossitions of fortituous case,
or other causes non imputable to Rioja Natural S.C. We nor assume neither
any responsability of the uncorrect work of this site if this obey to maintenance
tasks or incidences who affect to national or international operators , a defective
configuration of the clients or users teams or to the insufficient capacity
to keep the minimun informatic systems required to can use www.riojanatural.com
or imcompatibilities with the computers systems of the users or clients.
: : OBLIGATIONS AND RESPONSABILITIES OF THE CUSTOMERS : :
The user obliguied himself to don´t use www.riojanatural.com to
make or suggest forbidden activities by the law , to don´t addopt way
of conduct who threat against the rights of the intelectual or industrial property
of www.riojanatural.com or thirds persons , or that violate the honor
,personal or familiar privacity or third´s persons image , are nor legals
or threat the morality.
Abstain of destroying or damaging the datas,programs or electronics documents
who belong to www.riojanatural.com and introducing or spread in the net programs
, virus or in general any instrument or phisuc or electronic mechanism that
can damage the correct work in the net, the system or the thirs person´s
computers, abstain executing any activity or practise who threat the principles
of good conduct generally accepted between the net users. If the customers have
any acknoledment of any unlegal use please inform us.
In all cases , the user keep www.riojanatural.com free of any claim,
judicial or extra-judicial that was presented to us as a consequence of previous
actions or omissions.
The user will be responsible of the safety and use of his password. Aswell
,he´ll must inform us as soon as possible of the lost or non-authorised
use of his password , in that case, we´ll have the permission to cancel
your register to www.riojanatural.com , the use and the access to it.
Any fraud or abuse comitted in www.riojanatural.com can subjet of administrative
or judicial presecution.
: : APPLICABLE LAW AND JURISDICCION : :
This general conditions are agree with the spanish laws.
Rioja Natural S.C. and the user are subjected to the logroño´s
courts for any controversy that can be derive of the service ´s assistance
of these geneal conditions.
In case that the user has his adress out of Spain, Rioja Natural S.C.
and the user are subjected to the Logroño´s courts ( Spain ).
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